This article is part of our randomised, post-structural Let’s Build a Bank series of articles. If you’re familiar with our series, you’ll know our articles are long. This one’s longer. We don’t apologise for this, we hope that you will find the additional content more interesting. In parallel, we examine… Read More »What’s the point of banks?
This article is part of our randomised, post-structural Let’s Build a Bank series of articles. The disruption to banking arising from changing customer behaviour and use of technology has come later than to most other industries. Banking is a very conservative industry and we have observed that even challenger banks… Read More »New Standard Models for Banking
This article is part of our randomised, post-structural Let’s Build a Bank series of articles. “It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do” Steve Jobs This article addresses how to manage… Read More »Communities of Practice and Centres of Excellence
In this article, we discuss how banks need to evolve away from product focus and towards service alignment, with some key considerations about the evolution. While we focus on banking transformation, the same considerations apply to large, traditional organisations across many industries, struggling to evolve in rapidly changing competitive environments.… Read More »Service Alignment
This article is part of our randomised, post-structural Let’s Build a Bank series of articles. In this article, we discuss some core principles behind and practical steps towards developing a Service Architecture and how it sits alongside the other articles in this series, with particular reference to Service Alignment. This… Read More »Service Architecture
This article is part of our randomised, post-structural Let’s not Build a Bank series of articles. Instead of trying to standardise end to end processes, with limited opportunities for simplification and a negative impact on customer experience, keeping key differentiator services flexible allows more standardisation in supporting services, while delivering… Read More »Case Managed and Core Standardised Capabilities