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Let’s Build a Bank

Platform Consumers

In this article we examine the evolution of consumers from retail consumers to platform consumers, as businesses move into the ecosystem and marketplaces emerge to manage B2C and peer to peer sales.  We  observe how platforms have changed customer expectations and behaviours and discuss the impact on businesses, and how… Read More »Platform Consumers

Building Capabilities

If you’ve been following our series, you’ll know that we believe that whether you’re restructuring an existing business or building a new one, the base unit of building a service aligned business is a capability.  We’ve explored elsewhere the different types of capabilities (Case Managed and Core Standardised), how to structure services and the practicalities of building services.  This article is concerned with the practicalities of building a capability.

As a reminder, a capability is the base unit of the purpose of an organisation, something the organisation does to fulfil its customer proposition.  There are levels of capability, from top level capabilities such as “payments” or “customer relationship management”, to much more granular capabilities like “instant payments”, “customer onboarding” and beyond.

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Microfinance, fractional ownership and crowdfunding

We’ve described service alignment, ecosystems and how these impact trust in previous articles.  In this article we explore the impact of technology on community financing, and in particular how technology can support disintermediation of financial services and serve to empower communities in taking back control of their financial arrangements.  This is an opportunity for developing economies, where many people are poorly served by the financial system and exploited as a result, but also in developed economies where there’s a real opportunity to rebalance the power of individuals and small businesses.

We believe an effect of this empowerment will be to encourage communities to make more sustainable choices about how their environments are managed; community ownership will allow longer-term and more community focused decisions to be made, while practical applications of fractional ownership and cryptocurrency rewards for sustainable energy production will reduce need for fossil fuels and costs.Read More »Microfinance, fractional ownership and crowdfunding

Career as microservices – reputation based skills validation

In other articles we’ve covered reputation systems, truth, identity and authentication, and how hiveonline’s truth-based contextualised reputation system will address this.  We’ve also observed a number of applications of similar approaches in fields as diverse as medicine, trade finance and community agriculture in developing economies. We’re confident these reputation systems… Read More »Career as microservices – reputation based skills validation

Plebocracy bias

Plebocracy bias: Post-truth. Information bubbles. Echo chamber. Confirmation bias. We’ve all heard a lot about these phenomena recently, but they’re not new. Opinion, regardless on whether it’s founded on fact, has always influenced apparently impartial decision makers, often unfairly disadvantaging individuals and organisations. In New definitions of identity and authentication… Read More »Plebocracy bias

New definitions of identity and authentication for trust-based ecosystems

This article is part of our randomised, post-structural Let’s Build a Bank series of articles. In this article, we explore concepts of customer authentication and identity, arguing that in the ecosystem economy we need to take a fresh look at what we mean by a customer, break the traditional human-based paradigm… Read More »New definitions of identity and authentication for trust-based ecosystems