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Service Alignment

In this article, we discuss how banks need to evolve away from product focus and towards service alignment, with some key considerations about the evolution.  While we focus on banking transformation, the same considerations apply to large, traditional organisations across many industries, struggling to evolve in rapidly changing competitive environments.… Read More »Service Alignment

Service Architecture

This article is part of our randomised, post-structural Let’s Build a Bank series of articles. In this article, we discuss some core principles behind and practical steps towards developing a Service Architecture and how it sits alongside the other articles in this series, with particular reference to Service Alignment. This… Read More »Service Architecture

Case Managed and Core Standardised Capabilities

This article is part of our randomised, post-structural Let’s not Build a Bank series of articles. Instead of trying to standardise end to end processes, with limited opportunities for simplification and a negative impact on customer experience, keeping key differentiator services flexible allows more standardisation in supporting services, while delivering… Read More »Case Managed and Core Standardised Capabilities